Need Help?

For security and confidentiality reasons, it will not be possible to validate an order by calling our Customer Service.

Please ensure you have a customer account with us, which is necessary to place an order.

To help you, please first check the following:

- Check your spam folder, your confirmation email might be hidden there.

- Log into your customer account and verify the email address you provided when you registered.

- If there is an error, you can correct it by logging in. For instructions, click here.

- Check the “View my orders” section of your customer account to see if your order was properly recorded.

If after these checks you still do not find your confirmation email, please do not hesitate to contact our customer service for assistance.

To obtain your invoice, follow these simple steps:

1. Log into your customer account.
2. Go to “My Account” and enter your login details.
3. Click on “View my orders.”
4. Select “Order details.”
5. Click on “Get an invoice.”

Your invoice will download automatically and you can save it if desired.

Various payment methods are offered on our site:

• Credit card (Carte Bleue, Visa, Mastercard issued in France)
• Apple Pay
• PayPal
• PayPal in 4 installments without fees
• Floa 3 installments and 4X CB
• Financing in 12, 24, and 36 months
• SEPA transfer

We assure you that all payments made on our site are secure thanks to the MONEXT online payment system, our banking and payment partner.

Every credit card transaction takes place on a secure page, identifiable by the "https" prefix in the URL.

In addition, your banking details are encrypted when transmitted over the Internet, and only Monext is authorized to receive and process them.

BeatEuro.com does everything possible to enable you to shop safely on our site.

All returns are processed within 14 days between the carrier’s pickup of your parcel and its handling in our warehouse.

We process the refund after your parcel has been handled, within a maximum of 14 days, even if the tracking indicates that your parcel has already been received in our warehouse.

If your parcel is marked as delivered at "Aimargues" for a Colissimo return or delivered at "KAI Expert" for a Chronopost or DPD return, please note that it is an intermediate receiving platform and your parcel is in transit to our warehouse. Once the parcel is received and verified, your refund will be processed.

A refund confirmation email will be sent to you and the refund will appear on your bank statement within 5 working days.

Please note that the refund is made on the same payment method used during order confirmation.

If you paid by credit card and do not see the refund on your statement, please check:
- The date your return was recorded and confirmed by email.
- The order confirmation date (some card providers group payment and refund transactions on the same date) or your bank statement for the month following the refund if you have a deferred-debit card.

There may be several reasons why you have not yet received your refund, even if the 14-day period has elapsed.

Please consider the following:
• Check your bank statement; the refund may have been processed but not yet visible. Interbank delays can vary and it may take up to 5 working days for the refund to appear.
• If you have a deferred-debit card, the refund may appear on your next month’s statement.

Please note that we do our best to process refunds promptly.
Recall that the refund is effective only after your parcel has been processed and verified by our logistics team.

If you paid in several installments by Credit Card or Financing and the refund amount exceeds the installments already made, your account will be credited.

Otherwise, a proportional adjustment will be made on your payment schedule.

For any questions regarding payment in 4X, 10X, or 24/32X, please contact Floa Customer Service.

Do not worry: if the credit card you used for payment has expired or has been blocked, the refund will automatically be sent to the bank account associated with that card, even if the number is different.

Please note that it may take up to 5 working days for the transaction to be finalized.

If your card is subject to a block or if you no longer have an account with that bank, please contact your bank directly for details on pending refunds.

Two possibilities arise for a return:

1. If you have already made some payments and the refund amount exceeds the remaining balance, your PayPal account will be credited.

2. If the refund amount is less than the remaining balance, a proportional adjustment will be applied to your installment schedule.

For any questions regarding your 4X payment order, please contact PayPal Customer Service.

This service is completely free.

If your 4X payment request is approved, you will then conclude a contract with PayPal, meaning they become the lender.

To avoid any issues, please ensure you will be able to settle your payment schedule. A credit is a commitment that must be repaid.

To view the terms on the PayPal website, click here.

It is possible to pay for your purchase in 3 or 4 installments. The payments will be automatically debited from the credit card used at the time of ordering.

The first payment is debited once the order is confirmed and dispatched by BeatEuro.

The 2nd, 3rd and 4th installments are debited respectively 30, 60, and 90 days later.

You can track your payment schedule via the FLOA app.

We apologize if this payment method is not available for your order.

This payment method is available only for orders above a minimum amount and applies only to certain products.

For some delivery countries, only credit card payments are accepted.

The following conditions must be met:

- You must be at least 18 years old.

- Your delivery address must be the same as the one you registered with Floa.

- Your billing address must be located in the same country from which you placed your order.

Floa is an independent payment service; BeatEuro.com cannot decide whether your payment will be accepted.

If you encounter issues placing an order with Floa, please contact their customer service here.

Once your order is confirmed, we are no longer able to change its content or the payment method used.

However, if your order has not yet been prepared, you can contact our customer service to request its cancellation.

It is not possible to reserve items on our site unless they are on pre-order.

Some items are very popular; we invite you to create an "Alert" by clicking on the "Get Alerted" link next to the item size.

Then, you will receive an email when the item is restocked.

Indeed, our prices may vary over time based on market observations.

This price variation allows us to offer you the best rates according to the model and your size.

Log in to your customer account.

Then go to the "Cart" section.

Finally, click on "Delete" located to the right of each item’s image.

As soon as you confirm your order, it is immediately transmitted to our warehouse for prompt dispatch.

You have a short time to contact us if you wish to cancel it.

If the status of your order in your customer account indicates “In preparation”, it unfortunately can no longer be cancelled.

In that case, rest assured you can return it free of charge upon receipt to obtain a refund.

Please note that exchanges are not possible.

Our return processing time is 14 working days from receipt of your return in our warehouse.
You will be informed by email as soon as the refund is completed.

This is generally due to an out-of-stock situation or an error during packaging in our warehouse.

It may be that the items you ordered are in high demand and one of them was no longer in stock at the time of ordering.

In that case, we invite you to click on “Get Alerted” to receive an email when the product is restocked.

In rare cases, it is possible that the stock was not updated in our system in time, leading to an item cancellation.

We apologize for this inconvenience and inform you that no amount will be charged for cancelled items.
If the items are still available on our site, we invite you to place a new order.

Beateuro.com offers several delivery options:
- Chronopost or DPD: home delivery or pickup point within 24/48 hours (Monday to Friday).
- Colissimo: home delivery in 48 hours (Monday to Saturday).
- DPD Europe: delivery in 48/72 hours (Monday to Friday).

For certain deliveries, a PIN code and QR code will be sent and must be provided to the courier.

As soon as your order is dispatched, you will receive a confirmation email containing a tracking link.

You can also access the tracking via your customer account in the “View my orders” section by clicking on “TRACK MY PARCEL.”

Clicking the link will automatically redirect you to your parcel’s tracking page.

Finally, you can track your delivery by entering your tracking number on the carriers’ websites.

Please note that it may take up to 24 hours for the status to be updated.

Any order placed before 11 AM Monday to Friday is dispatched on the same day.

Orders placed after 3 PM will be dispatched on the next business day.

You will receive an email notification when your parcel is dispatched and you can track the delivery using the tracking number provided in that email.

Once your order is being prepared, it can no longer be modified or cancelled.

Refunds will be processed within 14 working days from the date the merchandise is returned to our warehouse, using the same payment method as when the order was placed.

If your order is cancelled, you will receive an email notification and no amount will be charged.

We offer the following delivery methods:
• Chronopost / DPD: Home delivery in 24/48 hours from dispatch or to a pickup point. Click here to find a Chronopost Relais Pickup near you.
• Colissimo: Home delivery in 48 hours from dispatch.

If your parcel is damaged, remember to note a discrepancy with the carrier.

Please note that we do not offer a redelivery service.

In fact, if a parcel is returned to us, we will not be able to re-dispatch it. It will be processed as a return for refund.

If you unfortunately experience a problem with your product, simply log in to your customer account.

From your account, click on “After Sales Service”, select the relevant order and follow the automated steps.

You can then track the progress of your service request via your customer account.

Pool robots iSkim, AquaSense and AquaSense Pro are guaranteed for 2 years. The AquaSense 2, AquaSense 2 Pro and AquaSense 2 Ultra versions benefit from a 3-year warranty with Beatbot.

The warranty conditions and exclusions are specified in the product user manual.

If your product was not purchased on BeatEuro.com, unfortunately we cannot cover it in case of malfunction during the warranty period.

Please contact your retailer so that they can handle the repair or exchange of your product.

The ZEN Pack allows eligible products in your cart to benefit from a “new-for-defective” exchange warranty for up to 12 months (or 90 days depending on the product). Avoid the stress of repairs and delays of up to 10 weeks with this warranty which immediately provides you with a voucher (1) equivalent to the amount of your defective product, so you can replace it with a new product of your choice from the Pool equipment catalog.

Depending on the Pack, the return period can be extended up to 45 days from the delivery date of the eligible products.

Please feel free to consult the information page dedicated to the ZEN and Premium Pack to learn more about the many advantages offered by these exclusive BeatEuro.com Packs.

Hover over “Account” at the top right of the page and click on “Log in”.

Then check “No, I don't have an account yet”, enter your email address and click “Continue”.

You will receive a registration confirmation email.

The information in your customer account is used exclusively within the framework of our commercial relationship and is never shared with third parties. For more details, please see our privacy policy.

Hover over the “Account” icon at the top right of the page, then click on “Log out” to end your session.

Your code may not work for several reasons:

• It is most likely single-use only, meaning it can only be used once.
• It may only be valid on a specific selection of items.
• It may have an expiration date after which it is no longer valid.
• It is possible that it was entered incorrectly. Make sure to input it exactly; you might want to try copying and pasting it into your cart.

Also, check the specific conditions associated with the code, which are usually indicated in the email where you received it.

Before finalizing your order, enter your code in the “My promo code” space during the cart step.

Then click the “APPLY” button and the promotion will be applied automatically.

To benefit from promotions, subscribe to our newsletter and you will be notified by email of all our offers and news throughout the year.

To use your Welcome Code, follow these simple steps:

1. Once subscribed to the newsletter, check your inbox (including spam) to receive your code by email.

2. The offer is valid for any order placed on the BeatEuro site with a minimum purchase of €1000.

3. During the payment process, enter your Welcome Code in the designated field.

4. Make sure you comply with the current offer’s terms and conditions, available in the “Welcome Offer” section of the “Current Offers Terms”.

To get the best price for your Beatbot pool robot, accessories or AquaSense spare parts, simply fill in the quote request form to get your 100% free quote in just a few clicks.

You can also obtain a tax-free quote (without VAT) if you wish to export the equipment outside the European Union: delivery in Switzerland, in the French overseas territories, business within the EU, etc.

Advantages of personalized quotes:
- Equipment suited to your needs and constraints
- Export options available
- Tax-free billing
- Personalized follow-up by a sales advisor

Do you want to check if a Beatbot robot is compatible with your pool or simply need guidance to find the best product for your budget?

Contact us by email or by phone at 0970 15 16 03. Our experienced advisors will be happy to answer your questions and recommend the equipment best suited to your needs.

We also offer the possibility to request a free quote through our quote section.

To search for a product on Beateuro.com, simply enter the product name into the search engine located at the top of the site. For example, "aquasense robot" or "iskim".

Didn't find the pool robot you were looking for?
Contact us by email or by phone at 0970 15 16 03. Our experienced advisors will be happy to answer your questions and recommend the equipment best suited to your needs.

We also offer the possibility to request a free quote through our quote section.