The Zen Pack

The Zen Pack allows eligible products in your basket to benefit from a GOLD guarantee of up to 1 year (or 90 days depending on the product). Avoid the stress of repairs and delays that can last up to 10 weeks with this GOLD guarantee, which allows you to immediately obtain a voucher⁽¹⁾ for the amount of your defective product so that you can replace it with a new product of your choice from the Beatbot catalogue.

Beware of imitations, Beateuro.com is the only site selling AquaSense pool robots that offers the GOLD guarantee to its customers. Why settle for a loaner or repaired product when you can get a brand new one?

With Beateuro.com, specialist in the sale of Beatbot pool robots, you are assured a worry-free purchase with complete confidence.

Not all products sold on Beateuro.com are eligible for the Zen Pack. To benefit from this offer, simply add the products to your basket. By clicking on the "Find Out More" button on the Zen Pack section, you can view the details as well as all the eligible products in your basket.

The cancellation period is extended from 30 to 45 days from the delivery date of eligible products. No fees to pay, everything is covered by Beateuro.com: you will receive a pre-paid return label to send back your item. This benefit remains subject to the cancellation period restrictions and does not apply, in particular, in the following cases⁽²⁾:
Orders from professionals
Products made according to the consumer's specifications or significantly personalized
Products that, due to their nature, cannot be returned or are likely to deteriorate or expire rapidly, such as certain chemical products
Products that have been immersed in or come into contact with treated water
Products whose serial number has been registered via the Beatbot application or on beatbot.com
Products unfit for resale

For any breakdown reported within 7 days after delivery of a product covered by the Zen Pack, we will proceed with an immediate exchange.

Conditions: the part must be recognized as defective. "Immediate" means excluding the time required for receipt, equipment testing, and fault diagnosis. This commitment is valid for a product return handled exclusively by Beateuro.com, without manufacturer intervention, and subject to the immediate availability of the item in stock.

Your product covered by the Zen Pack receives priority processing as soon as it is received in our workshops. Throughout the after-sales service process, we will take care of your product with the utmost speed, in order to minimize its downtime.